Freshdesk alternative.
Freshdesk is a helpdesk for support teams with agents. Yusral is built for the SME where every department gets customer questions.
The difference.
Freshdesk
A helpdesk for support teams and their agents.
- Tickets
- Shared inbox
- Customer portal
- Knowledge base
- SLA policies
- Freddy AI
Yusral
A workspace for every team that gets customer questions.
- Cases in your word
- Custom statuses
- Tasks
- Planning on Outlook
- AI in the plan
- Multiple companies
Side by side.
| Feature | Yusral | Freshdesk |
|---|---|---|
| Built for | Every department with customer questions | Support teams with tickets and agents |
| Email becomes a case or ticket | Yes, automatically from your own mailbox | Yes, by forwarding or through your own mail server |
| Set up for your sector | Your word for a case, your own statuses and fields | Custom ticket fields and statuses |
| Customer portal and knowledge base | Not yet | Yes, in every plan |
| SLA policies | No | Multiple SLA policies from Pro |
| AI assistant | 2,000 actions per user per month includedIn Professional | 500 AI Agent sessions, then €45 per 100; Copilot €29 per agent |
| MCP integration | Built-in MCP server, at no extra costIn Professional | MCP actions as an add-on, €13 per 1,000 |
| Multiple companies or brands | Multiple companies, one login | Multiple products from Pro, up to 5 |
| Pricing model | Per user, AI included in the plan | Per agent, AI partly as an add-on |
| Price | From €20 per user per month | From €17 per agent per month, billed yearly |
| Free trial | 14 days, no credit card | 14 days of the Enterprise plan, no credit card |
Information about Freshdesk, checked on 6 November 2026. Sources: pricing, setting up your support email. Prices and features may change. Freshdesk Growth costs €20 per agent billed monthly; Copilot €29 billed yearly, from Pro. Yusral price: Starter billed yearly, excl. VAT; AI, MCP and planning are part of Professional (from €32.50). Freshdesk is a brand of its owner.
Why Yusral?
For every team, not just support.
Back office, technicians and customer service follow up their questions in the same workspace.
Your word instead of ticket.
A file, a request or an issue: Yusral speaks your sector’s language.
AI without an extra meter.
Professional includes 2,000 AI actions per user per month. You don’t buy a copilot per agent on top.
Support runs in Freshdesk?
Keep it that way.
Let your support team work in Freshdesk. The other departments, from back office to technical services, follow up their customer questions in Yusral.
- 1Try Yusral for 14 days, without a card
- 2Choose your department’s sector
- 3Connect a mailbox or start with a manual case