Trengo alternative.
Trengo brings WhatsApp, chat and email together in one inbox. Yusral turns every customer question into a case you follow up until it is done.
The difference.
Trengo
One inbox for conversations across every channel.
- Live chat
- AI Agent
- Help Centre
Yusral
One case per customer question, with tasks and an owner.
- Cases in your word
- Tasks
- Phone and front desk
- Planning on Outlook
- AI, off by default
- Multiple companies
Side by side.
| Feature | Yusral | Trengo |
|---|---|---|
| Built for | Following up cases until they are done | Conversations across several channels |
| Channels | Email, plus cases you create yourself | Email, WhatsApp, Instagram, Facebook, live chat and SMS |
| Email becomes a case | Yes, automatically, with a number and an owner | Email arrives as a conversation in the inbox |
| What you follow up | A case with tasks, notes and documents | A conversation with labels, fields and an outcome |
| Set up for your sector | Yes: your word, statuses and fields | Custom fields and labels |
| Phone | A manual case after a phone call | Calling from Trengo, as an add-on |
| Knowledge base for customers | Not yet | Yes, its own Help Centre |
| AI assistant | Model in the EU, off by defaultIn Professional | AI Agent replies on its own, with a surcharge per AI conversation |
| Connect your own tools | REST API and MCP integrationIn Professional | Custom integrations through APIs in Pro |
| What you pay for | Per user, unlimited cases | Per package, with conversations per year included; more costs extra |
| Price | From €20 per user per month | From €119 per month for 3 users, billed yearly |
| Free trial | 14 days, no credit card | 7 days, without payment details |
Information about Trengo, checked on 6 November 2026. Sources: pricing, plan and trial, Help Centre. Prices and features may change. Trengo price: Base billed yearly, with 1,200 conversations per year. Yusral price: Starter billed yearly, excl. VAT; AI, API and MCP are part of Professional (from €32.50). Trengo is a brand of its owner.
Why Yusral?
No meter on conversations.
You pay per user. A busy month with lots of emails costs nothing extra.
More than a conversation.
A customer question gets tasks, notes, documents and a deadline. So nothing is left hanging after the reply.
Several companies, one login.
Working for more than one company? You switch between them without signing in again.
WhatsApp through Trengo?
Go ahead.
Answer quick questions on WhatsApp and Instagram in Trengo. When something really needs doing, it becomes a case in Yusral with an owner and tasks.
- 1Start your trial, without a credit card
- 2Choose your sector: word and statuses are ready
- 3Connect your mailbox or create your first case