Shared mailbox alternative.
An info address for everyone and an Excel list alongside: that is how it starts in many SMEs. Yusral keeps track of who is doing what, without you having to ask.
The difference.
Shared mailbox and Excel
Everyone reads the same email. The follow-up lives somewhere else.
- Outlook or Gmail
- Excel list
- Flags
- Forwarding
- Up to 25 users
- Already paid for
Yusral
Every question a case, with an owner and a status.
- Cases in your word
- An owner per case
- Phone and front desk
- Tasks
- Reports
- Planning on Outlook
Side by side.
| Feature | Yusral | Shared mailbox and Excel |
|---|---|---|
| Built for | Following up customer questions until they are done | Reading and sending from one mailbox together |
| Who picks it up | Every case has one owner | Agreed between yourselves. A Google group can assign conversations |
| Status | Your statuses, per case | Google group: completed, no action needed or duplicate |
| Customer replies | Land in the same case and reopen it | A new email in the shared inbox |
| Phone and front desk | A manual case, next to the emails | A row in Excel, separate from the email |
| Working in the list together | Everyone works in the same cases | Excel supports co-authoring; in a conflict the last change usually wins |
| Permissions | Five roles, from Owner to Viewer | You can’t stop someone from deleting emails |
| Number of users | No limit per mailbox | Outlook: up to 25 per shared mailbox |
| Overview | Reports on incoming cases, response time and workloadIn Professional | Track it yourself in Excel |
| Cost | From €20 per user per month | Part of Microsoft 365; up to 50 GB without an extra licence |
| Switching | You connect the same mailbox, the address stays | Nothing to do |
Information about shared mailboxes and Excel, checked on 6 November 2026. Sources: shared mailboxes, Google Collaborative Inbox, co-authoring in Excel. Features may change. Compared with what Microsoft 365 and Google Workspace offer as standard. Yusral price: Starter billed yearly, excl. VAT; reports and planning are part of Professional (from €32.50). Outlook, Gmail and Excel are brands of their owners.
Why Yusral?
You see who has it.
Every question shows an owner. So no two colleagues reply to the same email.
No list to keep up to date.
The case is the list. Status, owner and deadline change as you work, not afterwards in Excel.
A holiday without a search.
Whoever takes over sees a case’s emails, notes and tasks in one place.
Keep your info address?
Of course.
Customers email the same address as today. You connect that mailbox to Yusral and the Excel list can retire.
- 1Start your trial, without a credit card
- 2Choose your sector: word and statuses are ready
- 3Connect your shared mailbox through Microsoft 365 or IMAP