No issue gets lost.
A resident reports a leak, an owner asks about the lift. Your office follows up everything, per building and per owners’ association.
Ready from day one.
Choose "Property & syndic" when you start. This is what your first day looks like.
Issue or job, you choose
Property & syndic starts with Job. Switch to Issue in the settings.
Types and categories for buildings
Repair, maintenance, complaint, general meeting. Common areas, private unit, lift, heating.
Association number and building
The owners’ association number on the relation, the building on every issue.
A nudge before the deadline
A day before and on the day itself, for whoever is following up the issue.
Residents don’t call three times.
One point of contact
Residents email the office.
Not the property manager’s mobile. If you know the sender, the issue is linked to their owners’ association right away.
No point of failure
Elke on leave? Stijn follows up.
He sees the photos, the emails with the contractor and the deadline.
Sound familiar?
- "Another email about the lift."
- The Lift category and the Building field. Your colleague sees at once which building it is about.
- "The general meeting is coming up."
- The type General meeting with a deadline, and tasks for the agenda and the invitation.
- "An owner calls about their flat."
- Create an issue yourself in the Private unit category, linked to their owners’ association.
- "A resident asks how things stand."
- A quick reply fills in their name and the issue number for you.
Residents’ and owners’ details stay in the EU.
All your buildings in one list.
Types, categories and fields for owners’ associations and buildings are ready. You decide whether it is called an issue or a job.
Start your 14-day free trialTry it with your team for 14 days, free of charge and without a card.