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Make work flow. All your team’s casesin one place.

Each with an owner, a status and a deadline. By email, by phone or at the front desk.

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  • Hosted in the EU
An employee on the phone with a customer, noting down the question with his laptop open on the desk
New request · by phoneChange of address, Peeters Bakery
Completed by Jonas
Request 260031Open

Claim the van as an expense?

Peeters Bakery · Jonas · 20 Nov

AI: invoices received, one invoice still missing
  • Email
  • Phone
  • Desk
  • AI sorts and summarises
  • Jonas takes over
  • Outlook and Teams
  • MCP

One point of contact.
No weak link.

For your customers · single point of contact

One address. Not five.

Aansara@studiovoorbeeld.be
jonas@studiovoorbeeld.be
lotte@studiovoorbeeld.be
Toinfo@studiovoorbeeld.be

Your customer emails one address. Yusral puts it with the right colleague.

For your team · no single point of failure

Someone away? The work carries on.

Sara De Wit · ownerOn leave
Jonas Claes takes over
12 messages3 internal notes2 open tasks

Leave, illness or someone moving on. Everything is in the case, not in someone’s inbox.

Your word. Everywhere.

One setting. From then on, the whole app speaks your language.

Popular with: every team, the default

Dashboard
Cases
Tasks
Planning
Relations
Cases+ New case
  • Case 260024Question about a VAT returnOpen
  • Case 260023Leaking tap, 2nd floorWaiting
  • Case 260022Complaint about a deliveryNew
  • Case 260021Quote for a maintenance contractClosed

4 cases · 1 overdue

  • Accounting
  • Legal
  • Technicians
  • Complaint handling
  • Back office
  • Sales
  • Syndics
  • Contractors
  • HR
  • Customer service
  • IT support
  • Facilities

A few questions at the start, and Yusral sets up statuses, types and fields for your team.

By email or not.
It all counts.

Connect your mailbox and every email becomes a case on its own. Someone calls, or a customer is at the front desk? Create one yourself, in a few seconds.

Everything you need to get it done.

Everything in one list.

  • Quick filters: Open, My cases, Overdue, Today.
  • A known customer? Straight to the right colleague.
  • Reply from your own address.
The case list in Yusral with the quick filters Open, My cases, Overdue and Today

Also included

  • Internal notes
  • @mentions
  • Quick replies
  • Send later
  • Custom fields
  • Advanced search
  • App and push notifications
  • REST API

Watch the AI prepare your work.

It reads, sorts and drafts. You decide and send.

Request 260024 · October invoicesNew
Lien Peeters · Peeters Bakery09:15

Hi, attached are our purchase invoices for October. Can you file the VAT return on time? I can’t find the Metro invoice any more. Best, Lien

Type: Tax return
Priority: High
Category: VAT
Summary
Lien sends the October invoices and asks whether the VAT return will be filed on time. The Metro invoice is still missing.
Suggested replyInformal · EN
Hi Lien, Thanks for the invoices. We’ll file your return on Friday. Could you ask Metro for that invoice again? Then everything is complete. Best, Jonas
InsertTry againYou read it through and click Send.
Task draftedFollow up Metro invoice · Jonas · Thu 13 NovAdd

Off until you turn it on. Nothing goes out without you.

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One platform. Your whole business.

Not five separate tools per department. No paying for features nobody uses. Everything in Yusral, your way.

  • Every department on the same platform, with its own categories
  • Several companies or a holding, under one login
  • Roles decide who sees what
Colleagues of different ages talking things over at a meeting table

Ready for your sector.

Your customer asks something. It becomes a case, in your sector’s own word.

Your data is in the EU.

Yusral stores your customer emails. That is why security is not a footnote for us. Built and supported in Belgium by MINIMA Group.

  • Stored in the EU

    Servers, backups and error monitoring in the EU. The AI model also runs in the EU and does not keep your text.

  • GDPR and a data processing agreement

    The owner simply accepts the data processing agreement in the app.

  • Secure sign-in

    Sign in with Microsoft (SSO) and two-factor authentication, optional or required.

  • Roles you decide on

    Owner, admin, manager, member or viewer. Plus "own work only" where you need it.

  • Your data stays yours

    Export everything on request or delete your organisation yourself. Backups are gone 30 days later.

  • Email that doesn’t go missing

    If sending or fetching fails for a moment, Yusral tries again by itself. No email left silently stuck.

All in writing:Data processing agreementSubprocessorsPrivacy statementTerms

Per user. No add-ons.

Compare all plans

  • Starter

    Billed monthly:€24Billed yearly:€20

    per user per month, billed yearly

    Cases, tasks and email for small teams.

    Start free

  • Professional

    With AI and planning

    Billed monthly:€39Billed yearly:€32.50

    per user per month, billed yearly

    Plus planning, reports, AI and API.

    Start free

  • Enterprise

    On request

    From 25 users, with a dedicated contact person.

    Contact us

Prices excl. VAT.

Using something else? Compare honestly.

Questions?

Do I have to connect a mailbox?

No. You can just create cases yourself. If you do connect a mailbox, every email becomes a case on its own. Microsoft 365 or IMAP, both work.

How does the trial work?

14 days on the plan of your choice, without payment details. No payment method added? Then it simply stops.

Where is my data stored?

In the EU: servers, backups and error monitoring. AI is off by default. If you turn it on, the model runs in the EU and your text is not stored. The request to the model does go through OpenRouter in the US, as our list of subprocessors states.

Does it work for my sector?

If your team follows up requests, files or jobs, yes. You choose your word for a case, your statuses and your fields.

Which languages?

Dutch, French, English and Turkish. Everyone picks their own language.

Stop searching.
Start finishing.

Your team can be working in Yusral today.

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