Front alternative.
Front is a strong shared inbox for customer communication. Yusral follows up every customer question as a case, even when it doesn’t arrive by email.
The difference.
Front
One inbox for every conversation with your customers.
- Shared inbox
- Omnichannel
- Ticket statuses
- Rules
- Knowledge base
- Copilot
Yusral
One case per customer question, until it is done.
- Cases in your word
- Phone and front desk
- Tasks
- Planning on Outlook
- AI, off by default
- MCP
Side by side.
| Feature | Yusral | Front |
|---|---|---|
| Built for | Following up customer questions as a case | Customer communication in a shared inbox |
| Email becomes a case or ticket | Yes, automatically, with a number and an owner | Yes, with a ticket status and ticket ID |
| Customer replies | Land in the same case and reopen it | Reopen the conversation in the inbox |
| Channels | Email, plus cases you create yourself | Starter: one type of channel. Professional: also SMS, WhatsApp and social media |
| Phone and front desk | A manual case with an owner and status | Through a phone integration such as Aircall, from Professional |
| Set up for your sector | Yes: your word, statuses and fields | Custom ticket statuses per inbox |
| Automatic assignment | A regular owner per customer | Rules: 10 in Starter, 20 in Professional |
| Knowledge base | Not yet | Yes, also in Starter |
| AI assistant | Model in the EU, off by defaultIn Professional | Copilot: $20 per seat per month extra, Autopilot per conversation |
| Connect your own AI assistant | Built-in MCP integrationIn Professional | Its own MCP server |
| Price | From €20 per user per month | From $25 per seat per month, billed yearly, up to 10 seats |
| Free trial | 14 days, no credit card | 14 days, no credit card |
Information about Front, checked on 6 November 2026. Sources: pricing, ticket statuses, ticket IDs, Aircall integration, MCP server. Prices and features may change. Front publishes its prices in dollars. Yusral price: Starter billed yearly, excl. VAT; AI, MCP and planning are part of Professional (from €32.50). Front is a brand of its owner.
Why Yusral?
A case, even without an email.
A customer calls or is standing at the front desk? You create a case straight away, with an owner, a status and tasks.
Work in the calendar.
Scheduling a case puts it in your colleague’s Outlook calendar. Everyone sees who is busy when.
One price in euros.
You pay per user. AI costs nothing extra per conversation; in Professional every user has a monthly allowance.
Chat and WhatsApp in Front?
That works.
Leave short questions by chat or social media in Front. What takes longer, like a repair or a complaint, you follow up as a case in Yusral.
- 1Start your trial, without a credit card
- 2Choose your sector: word and statuses are ready
- 3Connect your mailbox or create your first case