Every ticket, one queue.
Your customers email their problem to one address. Your team picks it up and sees who is working on what.
Set up in a few minutes.
There is no ready-made template for IT. Choose "Other" when you start and set this up yourself.
Set your word to Ticket
One choice in the settings, for the whole team and in every language.
Types and priorities
Incident, change, question and information are already there. So are priorities from low to urgent.
Custom fields and statuses
Add device, licence or location yourself. Extra statuses next to New, Open, Waiting and Closed too.
Turn on deadline reminders
One switch in the settings. You choose how far ahead.
No ticket falls through the cracks.
One point of contact
Your customer emails support.
Not that one IT person directly. The ticket goes to the engineer who usually looks after that company.
No point of failure
Wout on a course? Lina sorts it.
She sees the whole email thread and what Wout already tried.
Sound familiar?
- "Everything lands in one shared inbox."
- Connect the support mailbox through Microsoft 365 or IMAP. Every email becomes a ticket.
- "Is anyone already on this?"
- Every ticket has one owner, and the rest of the team can see who that is.
- "The same password explanation, again."
- Save it as a quick reply. Or let the AI suggest a reply that you check yourself.
- "Your own tools need to create tickets."
- That works through the REST API. Connect an AI assistant through the MCP server.
Customer emails, logins and device details stay in the EU.
Start with your first ticket.
Choose "Other" when you start, set your word to Ticket and add your own fields. Type your company name here to get a preview.
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